privacy policy

Last updated: September 18, 2024

 

We place great emphasis on ensuring that the handling of personal data is transparent. This privacy policy provides information about which personal data we collect, for what purpose, and to whom we disclose it. To ensure high transparency, this privacy policy is regularly reviewed and updated.

 

1. Services we use

 

  • Google Analytics
  • Google Tag Manager
  • Google Customer Reviews
  • Font Awesome
  • Google Fonts API
  • Google Maps
  • WordPress

 

 

2. Contact Information

If you have questions or concerns about protecting your data, you can always contact us via email at info@novarum.ch. Responsible for data processing over this website is:

 

Novarum Holding AG
Glaserweg 5
6052 Hergiswil NW
Switzerland

Data Protection Officer:
Sean Michael Fotheringham
info@novarum.ch

 

3. General Principles

3.1 What data do we collect from you and from whom do we receive this data

We primarily process personal data that you transmit to us or that we collect during the operation of our website. We may also receive personal data about you from third parties. These may include the following categories:

  • Basic personal data (name, address, date of birth, etc.);
  • Contact details (mobile number, email address, etc.);
  • Financial data (e.g., account details);
  • Online identifiers (e.g., cookie identifiers, IP addresses);
  • Location and traffic data;
  • Audio and visual recordings;
  • Particularly sensitive data (e.g., biometric data or information about your health).

 

3.2 Under what conditions do we process your data?

We treat your data confidentially and according to the purposes set out in this privacy policy. We ensure that the processing is transparent and proportionate.

If we are exceptionally unable to follow these principles, the processing of data may still be lawful because a justification exists. Justifications may include:

  • Your consent;
  • the performance of a contract or pre-contractual measures;
  • our legitimate interests, provided they do not override your interests.

 

3.3 How can you revoke your consent?

If you have given us consent to process your personal data for specific purposes, we process your data within the scope of this consent, unless we have another justification.

You have the opportunity to revoke your consent at any time by sending an email to the address mentioned in the imprint. Processing of data that has already occurred is not affected by this.

 

3.4 In which cases can we disclose your data to third parties?

 

a. Principle

We may need to engage the services of third parties or affiliated companies and entrust them with the processing of your data (so-called processors). Categories of recipients are particularly:

  • Accounting, fiduciary and auditing companies;
  • Consulting companies (legal, taxes, etc.);
  • IT service providers (web hosting, support, cloud services, web design, etc.);
  • Payment service providers;
  • Providers of tracking, conversion, and advertising services.

 

We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.

We may also be required to disclose your personal data to authorities.

 

b. Visit to our social media channels

We may have links to our social media channels embedded on our website. This is usually visible (typically through appropriate icons). If you click on the icons, you will be redirected to our social media channels.

The social media providers learn in this case that you accessed their platform from our website. The social media providers can use the collected data for their own purposes. We note that we do not receive information about the content of the transmitted data or their use by the operators.

 

c. Disclosure abroad

As part of processing, your personal data may be transmitted to companies abroad. These companies are obliged to the same extent to data protection as we are. The transmission can take place worldwide.

If the level of data protection does not correspond to that of Switzerland, we conduct a prior risk assessment and ensure contractually that the same protection as in Switzerland is guaranteed (e.g., using the new standard contractual clauses of the EU Commission or other, legally prescribed measures). If our risk assessment is negative, we take additional technical measures to protect your data. You can access the standard contractual clauses of the EU Commission at the following link: https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de

 

3.5 How long do we store your data?

We store personal data only as long as necessary to fulfill the individual purposes for which the data was collected.

Data that we store during your visit to our website is retained for twelve months. An exception applies to analysis and tracking data, which may be retained longer.

Contract data is stored longer as we are required by legal provisions. We must retain business communications, concluded contracts, and booking receipts for up to 10 years. As soon as we no longer need such data for the performance of services, the data is locked, and we use it only for accounting and tax purposes.

 

3.6 How do we protect your data?

We will keep your data secure and take all reasonable measures to protect your data from loss, access, misuse, or alteration.

Our contractors and employees who have access to your data are obliged to comply with data protection provisions. In some cases, it may be necessary to forward your inquiries to companies associated with us. Even in these cases, your data is treated confidentially.

Within our website, we use the SSL procedure (Secure Socket Layer) in conjunction with the highest level of encryption supported by your browser.

 

3.7 What rights do you have?

 

a. Right to information

You can request information about the data we store about you at any time. We ask you to send your request for information along with a proof of identity to info@novarum.ch.

You also have the right to receive your data in a common file format if we process your data automatically and if:

  • You have given your consent for the processing of these data; or
  • You have provided data in the context of the conclusion or execution of a contract.

We may restrict or deny the disclosure or provision of data if it contradicts our legal obligations, legitimate own or public interests, or the interests of a third party.

The processing of your request is subject to a legal processing period of 30 days. However, we may extend this period due to high volume of requests, for legal or technical reasons, or because we need further information from you. You will be informed about the extension of the period in a timely manner, at least in text form.

 

b. Deletion and correction

 

You always have the option to request the deletion or correction of your data. We can reject the request if legal provisions oblige us to longer or unchanged retention or if a permissible reason opposes your request.

Please note that exercising your rights may conflict with contractual arrangements and may have corresponding effects on the performance of the contract (e.g., premature termination of the contract or cost consequences).

 

c. Legal recourse

If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a report with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch

 

3.8 Changes to the Privacy Policy

We may change this privacy policy at any time. Changes will be published on www.novarum.ch, and you will not be separately informed about them.

 

4. Individual data processing operations

 

4.1 Providing the website and creating log files

 

What information do we receive and how do we use it?

When you visit www.novarum.ch, certain data is automatically stored on our servers or on servers of services and products we obtain and/or have installed, for purposes of system administration, for statistical or security purposes, or for tracking purposes. These include:

  • the name of your Internet service provider;
  • your IP address (possibly);
  • the version of your browser software;
  • the operating system of the computer from which you access the URL;
  • the date and time of access;
  • the website from which you visited the URL;
  • the search words you used to find the URL.

 

Why are we allowed to process this data?

This data cannot be assigned to a specific person and there is no merging of this data with other data sources. The storage of the log files is necessary to ensure the functionality of the website and to ensure the security of our information technology systems. This is where our legitimate interest lies.

 

How can you prevent data collection?

The data is stored only as long as necessary to achieve the purpose of their collection. Accordingly, the data is deleted after the end of each session. The storage of log files is mandatory for the operation of the website, and therefore you have no possibility to object to it.



4.2 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“), on our website. Google Analytics uses so-called „cookies“, text files that are stored on your computer and that allow an analysis of your use of the website.

The information generated by the cookie about your use of this website is usually transmitted to a server of Google in the USA and stored there. In the event that IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide other services related to website and Internet use to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout.



4.3 Google Tag Manager

We use Google Tag Manager, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“), to manage website tags via an interface. The Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process personal data. The service triggers other tags, which may themselves collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager.

By using Google Tag Manager, scripts (so-called tags) can be automatically activated on our website and data from your browser can be transmitted to Google. This data can include information about your IP address, the browser you use, the subpages of our website you visit, and other interactions during your visit to our website.



4.4 Google Customer Reviews

We use Google Customer Reviews on our website, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). Google Customer Reviews allows our customers to provide feedback on their purchasing experiences with us, and helps us improve our service quality and customer experience.

After a purchase on our website, you may be invited to participate in a survey by Google Customer Reviews. If you decide to participate, Google will provide you with a survey in which you can rate your experiences with us. The information you provide will be processed and aggregated by Google to give us an overall picture of customer satisfaction.

When using Google Customer Reviews, data, including your IP address, date and time of the survey, and your ratings, are transmitted to Google and stored on servers by Google. These servers may be located in the USA or other countries.

If you do not wish to participate in Google Customer Reviews, you can simply ignore or decline the invitation to the survey.

For more information on data collection and privacy practices of Google regarding Google Customer Reviews, please see Google’s privacy policy at https://www.google.de/intl/de/policies/privacy/ and specific information about Google Customer Reviews.



4.5 Font Awesome

Font Awesome is operated by Fonticons, Inc., located at 6 Porter Road, Apartment 3R, Cambridge, MA 02140, USA. Font Awesome is a collection of scalable vector icons that allows website developers to incorporate various icons and social logos on their websites.

We use Font Awesome to integrate visual icons on our website. This may include icons for user interfaces, social media links, or other graphic representations that enhance the design and user experience of our website.

Font Awesome may load web fonts from the servers of Fonticons, Inc. when a user visits our website. During this process, the user’s IP address is sent to Fonticons, Inc. This is necessary so that the user’s web browser can display the Font Awesome icons correctly.

Fonticons, Inc. stores the IP addresses of users only briefly and solely for the purpose of providing the Font Awesome icons. No further storage or analysis occurs.



4.6 Google Fonts API

We use the Google Fonts API on our website, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“), to incorporate fonts (fonts). By integrating these fonts, your browser will establish a connection to Google’s servers when you access our website to download the fonts and display them correctly.

Through this connection, data, particularly your IP address and information about the browser you use, can be transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries.

If you wish to prevent the transmission of data in the context of the Google Fonts API, you can block access to the domain fonts.googleapis.com in your browser settings. Please note that in this case our website may not be displayed correctly.



4.7 Google Maps

We use Google Maps, a map service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“), on our website. Google Maps allows us to integrate interactive maps directly into the website and provides you with a convenient use of the map function, for example for location searches or route planning.

By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, further data, particularly your IP address, is transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries. This occurs regardless of whether Google provides a user account that you are logged in with or whether no user account exists.

Google stores your data as usage profiles and uses them for the purposes of advertising, market research, and/or demand-oriented design of its website. Such evaluation is carried out in particular (even for users who are not logged in) to provide demand-oriented advertising.

You have the right to object to the creation of these user profiles, although you must address this objection to Google.



4.8 WordPress

Our website is based on the platform WordPress, a content management system developed by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. WordPress allows us to create, manage, and publish content.

When using our website, which is based on WordPress, various data, including your IP address, date and time of access, and information about the browser you use, can be collected and stored. This data is mainly used for administrative purposes and to ensure smooth operation of the website.

Some WordPress features, such as comments or contact forms, may collect additional personal data if you use them.



BrainBox Generators

BrainBox Generators is a service provided by BrainBox Solutions GmbH to detect all privacy-relevant services on a website and to assist in the creation of the privacy policy. No personal data is collected or processed in this process.

contact us

Address:

Glaserweg 5
6052 Hergiswil NW
Contact:

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